FAQs
Orders
Once your order ships, you're emailed a tracking number that populates delivery details within 24-48 hours. Most shipping is done via USPS and should include an expected deliver date.
For Non-US customers: If our provider needs to hand the package off to your local post, you will also have access to a secondary tracking number once the exchange occurs (a nine-digit number with two letters at the beginning and end, for example RX123456789DE). Please note that your package may have to pass through local customs, which can take a few days to process.
You can also find your order and tracking info by logging into your Baronfig account »
View orders in your Baronfig account by logging in with the email you ordered with. You can also manage your subscriptions, saved addresses, passwords, and more in your account!
We pride ourselves in shipping your orders as quickly as possible. This means the window to alter your order is short, since we typically pack your items within hours.
If you want to request an order change, please email us at [email protected] right away. We will do our best to help, but we can't guarantee that we will be able to change your order before shipping.
We currently accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, PayPal, JCB, Diner’s Club, Shop Pay, Elo, Bitcoin, Bitcoin Cash, Dai, Ethereum, Litecoin, and USD Coin.
Quality and satisfaction are paramount to everyone here at Baronfig.
Customers have 30 days from date of purchase to request a refund or exchange by emailing [email protected]. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We're sorry that at this time, Baronfig cannot process international returns.
- Login to your Baronfig account
- Go to Orders in the menu
- Click Manage on the specific order
- Select Download Invoice
- Automatically a pdf invoice will download to your desktop
Shipping
That all depends on where your order is going. At checkout, we provide an estimated delivery window and once shipped, we email you a tracking number (within 1-2 business days from order placement).
You can also find your order and tracking information by logging into your Baronfig account. 
Yes! We currently offer free shipping to the US on orders over $50, and to Canada and the UK for orders over $75.
We also offer subsidized shipping to countries around the world. What is subsidized shipping? It means we pay a portion of the shipping to help lower the cost for you! Local customs charges may still apply.
Baronfig charges shipping fees based on an order’s weight and distance traveled. Your parcel is shipped from the USA via an international carrier, who delivers the parcel to local Post to go through Customs. Local post makes the final delivery.
If your country charges VAT fees, you will be charged these by your local post/government. Baronfig does not control VAT fees.
Hold onto your hat, this list is long! We currently ship to the United States, Canada, United Kingdom, Australia, Andorra, Anguilla, Antigua And Barbuda, Argentina, Aruba, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Fiji, Finland, France, Georgia, Germany, Greece, Greenland, Holy See , Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malaysia, Maldives, Malta, Mauritius, Mexico, Monaco, Morocco, Myanmar, Nepal, Netherlands, New Zealand, Norway, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Saint Lucia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela, Vietnam, Virgin Islands, British, Western Sahara. Local customs charges may apply. Stay tuned for more!
Subscriptions
Do you love a Baronfig product so much, you want it delivered to you automatically? Order select products on a recurring basis and as a thank you, we give you a 15% discount on any products you subscribe to!
- Go to the product page
- Click Subscriptions
- Select the Frequency
- Click Add to Cart
- Check out like normal
Once your order has been processed, you'll receive two emails— One confirming your order and other confirming your subscription.
- Login to your Baronfig account
- Click Subscriptions
- Locate your subscription and click Skip
- Choose the delay period
- Confirm and see the changes on your subscription page
- Login to your Baronfig account
- Click Subscriptions
- Locate your subscription and
- Click Next Order Date and choose the date
- Or click Order Now to get your subscription now
- Confirm and see the changes on your subscription page
- Login to your Baronfig account
- Click Subscriptions
- Locate your subscription and click More
- Select Cancel
- Choose your cancellation reason
- Confirm and see the changes on your subscription page
Products
Aw shucks, you’re making us blush. Our Limited Editions are designed to inspire and delight—we put a lot of heart and soul into making them happen.
That being said, we assure you that there are no extra Experiment Edition Squires laying around the studio that we happened to forget about—they really are all gone. :)
Fantastic question! All you need to do is unscrew the back of the pen to open it and replace the ink refill. Make sure the spring stays at the writing tip of the pen.
You can grab more refills right through our site: Buy more refills »
Don't worry, your pen is fine! The ink refill is likely the issue. Try these three things:
- Wipe down the tip of the ink refill in case any fuzz or lint is stuck in there—any debris stuck on the tip will affect the ink output.
- Scribble on a piece of paper in circles to help the ink flow.
- Double check the tip to make sure the ink refill hasn’t been dropped and broken. We always recommend keep your Squire closed in a sheath or pen stand when not in use.
If that's the case, it's an easy fix at home! All you need is a drill & bit to open the hole again. Here's a quick video to show you the quick fix. 👇
Our Copper and Brass Squires both naturally develop patinas, something many collectors cherish. If you prefer your pen to stay bright and shiny, a commercial brass cleaner will work to restore the luster.
All of our notebooks are specifically designed for ideation. This means that our goal is to have a large amount of pages per book, as opposed to only a few thick pages.
We have found that our paper works well with many fountain pens, depending on the nib width, flow, and applied pressure.
We stock notebook color and sizes based on customer orders and community feedback.
Colors: Charcoal is part of our permanent color line up. We occasionally release new colors seasonally, but quantities are limited so snag them up before we sell out.
Sizes & Paper: Flagship and dot grid will always be our standard size and paper type. Other sizes and paper types are stocked based on demand.
Sign up for the email notifications to be the first to know about new limited colors!
The Guardian Pro is is specifically designed for the Confidant in Flagship. Fits are not universal between notebooks.
Excellent question! The Squire and Guardian are all made in the USA. The Confidant, Vanguard, Archer, and Squire are made in Taiwan, Portugal, and Germany. The bags are made in Vietnam. All of our products are designed in New York City.
Gifting
We do! You can order one of our digital gift cards, which are delivered instantly by email.
Unfortunately we’re unable to offer these services at this time. However, all our products come wrapped individually and with attractive packaging, making them gift-worthy as is; and pricing and payment info is excluded from all packaging materials.
Alas, for a variety of reasons, we can only customize our goods in bulk, sorry!
Businesses
We offer three Baronfig for Business services:
- Bulk: Buy our product catalog in bulk. 10 unit minimum.
- Branded: Customize products with your logo or artwork. 100 unit minimum.
- Tailored: Build an edition from scratch! 1,000 unit minimum.
Absolutely! We make custom goods for companies like Shopify, Mailchimp, Google, Nike, Bloomberg, Goldman Sachs, and plenty more. Head to Baronfig For Business to get started »
Yep! We offer a Bulk discount, starting at just 10 units, to keep your team stocked with Baronfig goodies.
We can deboss or silkscreen print your artwork onto our notebooks, engrave our Squire Pens, and silkscreen print onto our bags. Start your Branded order »
We can do that! Our Tailored service, with 1k unit minimum, allows you to make a unique edition, inside and out: cover, front pages, interior pages, bookmark color, and packaging. We’ll work with you from cover to cover to ensure the perfect product.
Absolutely! We can ship our Supply, Branded, and Tailored products to the same countries as our standard customer orders.
Wholesale
Key Information for our Wholesale Partners
Initial Order Requirements
For your inaugural order, we ask that you order a minimum of $250, with the flexibility to choose across our diverse range of products. Subsequent orders have the option for reduced quantities, based on your preferences.
Payment Information
All payments must be completed before any orders are dispatched. Payments can be processed using a credit card or a bank transfer via your wholesale account. Should you have any inquiries, we encourage you to reach out to us via [email protected].
Adherence to Minimum Advertised Price (MAP)
Our commitment to maintaining the integrity of our brand necessitates that all resellers adhere to our Minimum Advertised Price policy. The Manufacturer's Suggested Retail Price (MSRP) is provided in our wholesale price list, and our retail prices are available for viewing on our website. If you are unsure about whether a sale or promotion complies with our MAP policy, please consult with us beforehand. Non-compliance with our MAP policy may lead to the termination of your wholesale account.
Restrictions on Third-Party Sales Platforms
Resale of our products through third-party online platforms (such as Etsy, Amazon, eBay, Etsy, Target, etc.) by our wholesale partners is strictly prohibited. Authorized sales channels are limited to your physical store. If you would like to sell via your online store, please contact us and we will evaluate the opportunity.
Custom Items and Collaborative Products
Unless given explicit permission, our retail partners are prohibited from selling any products that are the result of a collaboration with another entity or any product not directly made available to both retailers and the general public by us.
Product Format and Sales Methodology
We require that all products be sold in their original packaging and format. It is not permitted to break up multi-unit packs for individual sale or to create new product bundles or combinations. Additionally, our products must not be included in any subscription services. This rule applies to all products, both current and past.
Terms and Conditions for Resale
These guidelines are designed to ensure the sale of our products is conducted in a manner that upholds our brand's reputation for quality and supports our valued network of retail partners.
Ready to Partner with Us?
Complete our Wholesale Application and we will respond within 2-5 business days.
Once you've been approved as a wholesale customer, sign into the wholesale portal with the email address registered to your wholesale account. A 6-digit code will be sent to your inbox to gain access to the portal.
If you know the email you order with then login here. If you’ve forgotten which email address you use, no worries. Submit a request and are happy to help!
Company
Baronfig makes science-backed, meticulously-designed analog tools that supercharge your thinking.
Our Mission: To champion thinkers around the world through inspiration and imagination.
People who aim to be more productive and creative. We like to call them Thinkers, which is another way of saying anyone who has a brain. That means you!
Absolutely. We ask for feedback at nearly all customer touch points including the website, email newsletters, order notifications, and social media. Our company was created with community dialog and feedback as a foundation—and years later we're still fully committed to that founding principle.
We consider all of our customers' concerns and compliments when designing our products, so every bit of feedback helps us help you!
Keep in mind, please not only tell us what can be better, but let us know what we're doing right so that we can continue doing it. Leave feedback »
Thank you! There is one thing we need your help with: spreading the word.
We want to provide you with well designed tools for thinkers for the long run, and in order to achieve this we need people to know that Baronfig exists! Here are a few things you can do to help:
Refer a friend and get $10 » Help us spread the word about Baronfig, and get a $10 gift card for every friend that makes a purchase!
Sign up for our newsletter » Every new announcement goes out by email first—connect with us to get updates delivered straight to your inbox.
Follow us on Instagram » It may seem like a simple thing, but following us on Facebook allows you to see status updates, launch dates, new products, and more.
Follow us on X » Similar to Facebook, connecting with us on X allows you to take a peek into the daily goings on at Baronfig, as well as have a quick and easy direct line of communication with us. (Feel free to say hello!)
Please take a moment to help with any or all of the above—every little bit helps us get the word out!
Ok, ok, we snuck this one in. Hope you enjoy our products!